Service Delivery Policy

1. About This Policy

Kharigo Technologies operates from Nashik, Maharashtra, India, providing software engineering, API development, AI/LLM integration, cloud infrastructure, and mobile app development services. This Shipping & Delivery Policy explains how digital deliverables are handed over to clients, in accordance with the Consumer Protection (E-Commerce) Rules, 2020 and applicable Indian regulations.

2. Legal Framework

This policy is formulated in compliance with:

• Consumer Protection Act, 2019
• Consumer Protection (E-Commerce) Rules, 2020 — Rule 6 (seller information and delivery terms)
• Information Technology Act, 2000 — governing electronic deliverables and digital transactions
• Indian Contract Act, 1872 — governing service delivery obligations

3. Types of Deliverables

Depending on the service engaged, deliverables may include:

4. Service Delivery Process

4.1 Project Kickoff

Upon agreement and initial payment receipt:

• Kharigo sends a formal Project Confirmation within 2 business days, outlining scope, timeline milestones, and communication channels.
• A dedicated project channel (email, WhatsApp, or Slack) is established for updates.
• A project manager / lead developer is assigned as your primary point of contact.

4.2 Milestone-Based Delivery

Projects are typically delivered in milestones. Each milestone includes:

1. Development of agreed features and components.
2. Internal testing and quality assurance.
3. Delivery to client (staging environment or code handover).
4. Client review period (typically 5–7 business days).
5. Feedback incorporation and sign-off.

4.3 Final Delivery & Handover

Final delivery includes:

• Complete source code committed to the client's GitHub/GitLab/Bitbucket repository, or handed over via secure download.
• Deployment to the production environment (if included in scope).
• Handover documentation including environment setup, credentials, and architecture notes.
• A 30-minute handover call to walk through the deliverables (optional but recommended).

5. Delivery Timelines

Timelines are project-dependent and are agreed upon in the project SOW (Statement of Work). Typical indicative timelines:

These are indicative ranges. Actual timelines depend on scope, complexity, and client response times. All project-specific timelines are formally agreed in writing before work begins.

6. Client Responsibilities for Timely Delivery

Timely delivery depends on the client fulfilling their obligations:

• Providing all required access credentials, design assets, API keys, and third-party integrations within agreed timelines.
• Participating in scheduled progress reviews and providing feedback within 5–7 business days of each milestone delivery.
• Making payments on schedule — payment delays beyond 14 days may result in work suspension and revised delivery schedules.
• Clearly communicating any scope changes — new requirements added mid-project will be assessed for timeline impact.

Kharigo is not responsible for delivery delays arising from the client's failure to meet the above obligations.

7. Delivery of Third-Party & Consulting Services

Where Kharigo procures third-party services on behalf of the client (e.g., domain registration, SSL certificates, cloud hosting subscriptions), these are subject to the terms and delivery timelines of the respective providers. Kharigo will communicate status and timelines for such components promptly.

8. Confidentiality of Deliverables

All deliverables, including source code, architecture documents, API keys, and credentials, are treated as confidential both during development and after handover. Kharigo employees and sub-contractors are bound by confidentiality obligations under our service agreements. Client data encountered during service delivery will not be used for any purpose beyond the project scope.

9. Delivery Disputes & Grievances

If you believe a deliverable has not been delivered as agreed, please contact us within 7 business days of the expected delivery date. Our Grievance Officer will investigate and respond within 30 days:

If your complaint is not resolved within 30 days, you may file a complaint with the Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.

10. Amendments

This Shipping & Delivery Policy may be amended periodically. The latest version will be published on this page with an updated "Last Updated" date.

11. Contact Us

For questions about service delivery, contact:

Kharigo Technologies
Nashik, Maharashtra, India — 422003
Email: [email protected]