Privacy Policy

1. Who We Are

Kharigo Technologies ("Kharigo", "we", "us", or "our") is a software engineering company registered and operating from Nashik, Maharashtra, India. We provide custom backend development, REST API engineering, AI/LLM integration, AWS cloud architecture, and Flutter application development services to clients in India and worldwide.

For privacy-related queries, contact us at: [email protected]

2. Legal Framework

This Privacy Policy is compliant with the following Indian laws and regulations:

• Information Technology Act, 2000 (IT Act) and its amendments
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules")
• Consumer Protection Act, 2019
• Indian Contract Act, 1872 — as applies to service agreements
• The Personal Data Protection Bill framework (anticipated legislation)

3. Information We Collect

3.1 Information You Provide

• Contact information: Name, email address, phone number, company name — submitted via inquiry or contact forms.
• Project details: Requirements, documents, and materials you voluntarily share during service discussions.
• Communication records: Emails, messages, and meeting notes exchanged as part of client onboarding.

3.2 Information Collected Automatically

• Device and browser data: IP address, browser type, operating system, screen resolution.
• Usage data: Pages visited, time on page, referral URL, click patterns — collected via analytics tools.
• Cookies and local storage: Session identifiers and preference tokens (see Section 7).

3.3 Sensitive Personal Data (SPDI)

Under the SPDI Rules 2011, we do not collect sensitive personal data such as financial credentials, passwords, biometric data, or medical information through our website. Any payment processing is handled by third-party payment gateways governed by their own privacy policies.

4. How We Use Your Information

• Service delivery: To respond to inquiries, scope projects, deliver software deliverables, and provide ongoing support.
• Communication: To send project updates, invoices, and relevant technical information. You may opt out of non-essential communications at any time.
• Analytics and improvement: To understand how visitors use our website and improve our content and user experience.
• Legal compliance: To comply with Indian tax laws, regulatory requirements, and lawful government requests.
• Security: To detect fraudulent activity, enforce our terms, and protect our systems.

5. Sharing of Information

We do not sell, rent, or trade your personal data. We may share information only in the following circumstances:

• Service providers: Trusted third parties (hosting, analytics, payment gateways) who are contractually bound to keep data confidential and process it only on our behalf.
• Legal obligation: If required by any court order, government authority, or applicable Indian law.
• Business transfer: In connection with a merger, acquisition, or sale of assets — subject to equivalent data protection obligations on the acquiring party.
• With your consent: Any other sharing will only occur with your explicit prior consent.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by Indian law (e.g., financial records under the Income Tax Act, 1961 may be retained for up to 8 years). Once data is no longer required, we securely delete or anonymise it.

7. Cookies

Our website uses cookies and similar tracking technologies to enhance your experience. These include:

• Strictly necessary cookies: Required for the website to function (session management).
• Analytics cookies: Microsoft Clarity and similar tools to understand user behaviour — these are anonymised.
• Preference cookies: To remember your settings across visits.

You may disable cookies through your browser settings; however, some features of the website may not function correctly.

8. Security Measures

In compliance with Rule 8 of the SPDI Rules 2011, we implement reasonable security practices including:

• HTTPS / TLS encryption for all data transmitted to and from our website.
• Access controls limiting personal data to authorised personnel only.
• Regular security audits and vulnerability assessments of our systems.
• Secure deletion protocols when data is no longer required.

No method of electronic transmission is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

9. Your Rights

Under applicable Indian law, you have the right to:

• Access: Request a copy of the personal information we hold about you (free of charge, once per year).
• Correction: Request correction of inaccurate or incomplete personal data.
• Withdrawal of consent: Withdraw your consent to processing at any time (this does not affect lawfulness of prior processing).
• Grievance redressal: Lodge a complaint with our Grievance Officer (see below).

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days as required under Rule 5(6) of the SPDI Rules.

10. Grievance Officer

As required by Section 5(9) of the SPDI Rules 2011, we have designated a Grievance Officer for privacy-related complaints:

Grievances will be addressed within 30 days of receipt.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our practices. The "Last Updated" date at the top of this page will reflect the most recent revision. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

For any questions about this Privacy Policy, contact:

Kharigo Technologies
Nashik, Maharashtra, India — 422003
Email: [email protected]