Service Delivery Policy

Last Updated: 01-01-2024

Service Delivery Process

At Kharigo Tech, we focus on delivering high-quality IT services efficiently. Here's an overview of our service delivery process:

  • Service Confirmation: Once you engage with our services, we'll provide you with a detailed confirmation outlining the scope, timeline, and any specific requirements for the project.
  • Project Execution: Our team will diligently work on the agreed-upon tasks, keeping you informed of progress and milestones throughout the project.
  • Client Collaboration: We encourage open communication and collaboration throughout the service delivery process, ensuring that the final results align with your expectations.

Delivery Times

Delivery times for our IT services are project-dependent. We work closely with our clients to establish realistic timelines based on the complexity and scope of the project. Any deviations from the initially agreed-upon schedule will be communicated promptly.

Client Responsibilities

For a smooth service delivery experience, we expect our clients to:

  • Provide necessary information and resources in a timely manner.
  • Participate in scheduled meetings and reviews as needed.
  • Provide feedback and approvals in a timely fashion.

Client Satisfaction

We are committed to ensuring our clients' satisfaction with our services. If you have any concerns or requests for adjustments during or after the service delivery, please contact us, and we'll address them promptly.

Quality Assurance

We adhere to industry best practices and quality standards in our service delivery. Our team is dedicated to delivering solutions that meet or exceed your expectations. If you have specific quality assurance requirements, please communicate them during the project initiation phase.

Service Changes and Amendments

If there are any changes or amendments to the initially agreed-upon scope of work, we will discuss and document these changes with you. Any adjustments to project timelines or costs will be communicated transparently.

Confidentiality

We take confidentiality seriously. Any information shared with us during the service delivery process will be treated with the utmost confidentiality and will only be used for the purpose of delivering the agreed-upon services.

Contact Us

If you have any questions or concerns about our Service Delivery Policy, please contact us at info@kharigo.com.